Wolford Clinic Policies:
Refund Policies: The Wolford Clinic does not offer refunds. We will gladly offer you another session if you let your therapist know that you are unhappy with your session within your first 15 minutes.
I am not a doctor: Massage serves as a therapeutic tool to enhance well-being. Massage is not a substitute for medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be constructed as such.
Payment: Wolford Clinic accepts Cash, Visa, Mastercard, Discover, American Express, PayPal and personal checks.
Arrival time: Please arrive 10 minutes early for your appointment to get comfortable. The time we set aside for your appointment is completely yours. If you are late to your session, you are missing out on your massage time. The session will end at the time scheduled and the full cost of the session is expected as the time was set aside for you, and if you should need to cancel, I do require 24 hours notice. In the event that you fail to provide the required notice, there is a charge of (i.e. 50%) of the fee. And in the event that you arrive late for the appointment, you will be charged the full fee, even if I am not able to treat you for the full duration of the time you’ve booked.
Client Confidentiality: Clients lists and email list are confidential. We do not share our list with outside companies. The Wolford Clinic respects client confidentiality outside of the massage and bodywork session.
Massage is strictly non-sexual: Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session. Law enforcement will be notified if deemed appropriate. New clients must provide 2 forms of identification and have completed the client in-take form.
Refused to do a massage: If a therapist feels the client is looking for something other than a therapeutic massage they have right to refuse to do the massage.
Times when massage isn’t beneficial: If a client presents with signs and/or symptoms of illness that contraindicate massage (alcohol or drug abuse prior to session, fever, undiagnosed rash, contagious infection), the session will be re-scheduled. This is to protect the health of both the client and the therapist.